Terms and Conditions

US?CANADA CUSTOMERS (ALL CUSTOMERS OUTSIDE EU)

Order Information

Orders are handled, packed and shipped by Red Truck Fly Fishing Company in Northern California. When an order is placed, a confirmation email will be sent to the e-mail address entered at checkout. The email contains pertinent information about your order such as billing address, shipping address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately via email. You must be 18 years old or have a guardian’s approval upon ordering.

Delivery Times

All orders are shipped via United States Postal Service (USPS) or UPS. Orders placed over the weekend will be shipped on the following Monday.

Standard Shipping: 3-5 days. Express Shipping: 2-3 days. Overnight Shipping: 1 day. Shipping times can vary based on weather conditions, carrier issues or natural disasters our of our control.

Red Truck Fly Fishing Company is not responsible for refunding shipping costs due to delays out of our control.

Personal Data

We do not save, shate or store any of your sensitive information after using that which is necessary to complete your transaction.

Return Policy

Any product returned to us must be in the original condition and packaging. You have 30 days (from date of receipt) to return your items to Red Truck Fly Fishing Company. We will not accept the return of goods where the packaging has been broken or damaged.  We reserve the right to review returns on a case by case basis with full consideration for the circumstances. Upon receipt and approval of the returned items, the full amount of the items purchased will be refunded, excluding shipping costs of original order. After 30 days you can still return the product to us for an exchange or a store credit for future purchases.

When returning an item, please send an email to info@redtruckflyfishing.com or call our office directly at (415)385-9670 with your reason for the return. We will reply with instructions for you.  Customer will be responsible for the return shipping costs.

Exchanges

When exchanging a product (for example to get a different size or color), please notify us at info@redtruckflyfishing.com or call our office at (415)385-9670 before returning your items.

Product Information

Although we do our best to represent our products accurately, we cannot guarantee that the pictures reflect the exact appearance of the all products. Certain color differences may occur depending on the display, photo quality as well as resolution.

CUSTOMERS EUROPEAN UNION

Order Information

Our orders in Europe are handled by our local distributor RFT Gear Oy from Finland. When you have made an order, an order confirmation will be sent to the e-mail address you entered at checkout. The email contains pertinent information about your order such as billing address, shipping address, products, prices and shipping costs. If something is wrong with the order, please contact us immediately via email. You must be 18 years old or have a guardian’s approval upon ordering.

Delivery times

All orders are shipped either by mail or commercial carrier and our normal delivery times within the EU Nordics are 3-5 days. Orders placed on the weekend are usually sent on the following Monday. If you experience an unannounced delay with your delivery, please contact us directly by email.

Prices

Prices in the shop are quoted in euros (EUR) and all prices include VAT. We reserve the right to adjust pricing to adapt to price changes from suppliers as well as price listing errors.

Payment

For European customers we provide payments by Klarna.

Receipt

You will receive a receipt of purchase from RFT Gear which details your transaction.

Personal Data Act

We do not save or store any of your sensitive information after using that which is necessary to complete your transaction.

Return Policy

Any product returned to us must be in the original condition and packaging. You have a 14-day right of return from the date on the receipt from your order. RFT Gear will not accept the return of goods where the packaging has been broken or damaged.  RFT Gear will judge such instances on a case by case basis with full consideration for the circumstances. Under the right of return, the full amount of the items purchased will be refunded.

When returning an item, please send an email to admin@rftgear.com with your reason(s) for the return. We will reply with instructions for you.  Always report any complaint concerning manufacturing defect as soon as possible.  We follow and observe EU law concerning warranty and manufacturing defect.  In the event there is no product defect and you simply regret the purchase, you will be responsible for the return shipping to us.

Exchanges

When exchanging a product (for example to get a different size or color), please notify us at admin@rftgear.com before returning your goods! We will sort out a return authorization for you and help you with your exchange.

Unclaimed packages

We often deliver via an agent at a local pickup site close to your delivery address. If you do not pick up the goods you have ordered, we will charge you for delivery, return and a restocking fee of EUR 50. Uncollected packages are not regarded as cancellation of your purchase or a return.

Dispute

We will always do our utmost to work with you and ensure you are satisfied with our products and service. In the unlikely event of a dispute, we will follow EU consumer law.

Product Information

We are human and acknowledge that it is entirely possible there may be an error on the website. We cannot guarantee that the pictures reflect the exact appearance of the all products. Certain color differences may occur depending on the display, photo quality as well as resolution.

Force Majeure

We take no responsibility for delays or errors due to circumstances out of the company’s control such as weather, war, fire, labor conflict, government decisions, reduced or missing delivery from suppliers etc.. Furthermore, no responsibility is taken for changes to products / product characteristics as modified by respective suppliers and other factors beyond our control. RFT Gear assumes no responsibility for
direct or indirect damage / loss that may occur to the customer.

RFT Gear Oy
2937100-8
Risteentie 370
32830 Kokemäki
Finland
info@rftgear.com
www.rftgear.com
+358 40 966 1414